Unexpected Outage

Incident Report for Galaxypedia

Postmortem

A package was installed on the server during routine maintenance which ended up messing a few system modules up. The issue was discovered and patched. The outage was not caused by OVHcloud.

The site is now operational after being monitored for hours since the patch was implemented. Read-Only has been disabled

Posted May 26, 2022 - 23:58 EDT

Resolved

This incident has been resolved.

Posted May 26, 2022 - 23:56 EDT

Monitoring

Issue possibly identified. Another fix has been implemented, hope this does it. Continuing to monitor

Posted May 26, 2022 - 20:10 EDT

Investigating

Site went down again, cause unknown. Hoping that it's an issue on OVHcloud's end. Will contact their support in the morning

Posted May 26, 2022 - 17:22 EDT

Monitoring

Server is back online, monitoring.

Posted May 26, 2022 - 16:56 EDT

Identified

The issue has been identified. OVHCloud is currently undergoing maintenance. Standby

Posted May 26, 2022 - 16:43 EDT

Investigating

We are currently investigating this issue.

Posted May 26, 2022 - 13:34 EDT

This incident affected: Server.